Privacy Policy

At Mika Atelier, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you interact with us online and through our services.

Information We Collect

When you place an order, create an account, or subscribe to our newsletter, we may collect the following information:

  • Contact details: Name, billing and shipping address, phone number, and email address (used for order processing, delivery, and communication).
  • Payment details: Processed securely through trusted third-party providers such as Klarna, PayPal, or card services. We do not store full payment information ourselves.
  • Technical information: IP address, browser type, and device data (used for analytics, security, and to improve website performance).

How We Use Your Information

We process your personal data for the following purposes:

  • To manage and deliver your orders
  • To handle payments and refunds
  • To provide customer service and support
  • To send newsletters and marketing communications (only if you have given consent)
  • To improve our website and shopping experience through analytics

Legal Basis for Processing
Under GDPR, we must have a legal basis for processing your personal data. We rely on the following:

  • Performance of a contract: to process and deliver your orders
  • Legal obligation: to comply with tax, accounting, and bookkeeping requirements
  • Consent: for sending newsletters and marketing communications
  • Legitimate interest: to provide customer service and improve our website through analytics

Sharing of Information

We do not sell or share your personal data with third parties for marketing purposes.

We may share your data with trusted service providers who help us operate our business, such as:

  • Shopify (e-commerce platform)
  • Payment providers (Klarna, PayPal, card services)
  • Shipping partners (DHL)

These partners only process your data in accordance with GDPR and solely for the purpose of providing their services.

International Data Transfers

Some of our service providers may process personal data outside the EU/EEA (for example, Shopify’s servers in Canada or the United States). In such cases, we ensure that appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, are in place to protect your data in accordance with GDPR.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including order processing, delivery, and compliance with legal, accounting, or tax requirements.

Once the data is no longer needed for these purposes, it will be securely deleted or anonymized in accordance with applicable laws and regulations.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Request access to the personal data we hold about you
  • Correct or update inaccurate or incomplete information
  • Request the deletion of your personal data
  • Restrict or object to certain types of processing
  • Withdraw your consent for marketing communications at any time

Cookies
Our website uses cookies to improve functionality, analyze traffic, and personalize your experience. You can manage or disable cookies through your browser settings at any time.

If you wish to exercise your rights under GDPR, please contact us at support@mikaatelier.com